Yup, another gripe with the bank here in UK. Imagine been charged late penalty fee of £12 and interest charged on that balance plus future purchase for the next month balance!!! Luckily got the penalty charge waived BUT very unhappy with the interest charged. Mind you, I paid in FULL every month, and in Jun, I paid late according to them by one day, and I get charged interest even for the next month purchase! Tried talking to them, more confusion only, fed up, hung up and soon cancel this card. Do you know it takes them 3 working days to credit my cash payment into the same bank which offered me this card? Due date of that particular month in dispute, was 29 June, I paid at the bank counter, CASH on the 26 June, morning…if I count 26 June as one working day, then 27 June (bank open also on Saturday mah), 29 June one working day….they only credited on 30 June, ta-DA! I missed by couple of hours kua…LATE PAYMENT!
I called their customer service, they were willing to waive late payment and interest when I spoke to them…so good hor, happy me at that time, nice bank. Charges for that month was £165, plus the late payment and interest, so I go pay at the bank counter again, cash, £170 one week earlier. Cool hor, thought I covered all ground, this month statement, they refunded £12, not the interest BUT guess what charged interest on my current purchase of £125!!! Called them, they said that interest was for £165 last month, HECK! I paid full amount on time, how could that be interest charged! If they want to charge me interest charged me on the £91 which they said I late paid by one day! Really, the banks here ar, no wonder got problem…con job!
Oh boy, time like this, wish I could use my Citibank card, so nice…never have problem with them. Even I pay last minute at their atm machine, also credited same day. Here, cash payment also needs 3 to 4 full working days! Cheque payment lagi jialak kua! My history with Citibank started from 1995, from a classic visa card, I was given classic mastercard about a year later, then upgraded to gold card for both and recently, they offer me a platinum card, obviously, I didn’t took up as now me in UK. Might be a lot of hassle with exchange rate and transfer of fund from here to settle accounts. So Citibank cards only for use when I am in Malaysia and also my Malaysia insurance premium payment. Somemore, can collect point to redeem cool stuffs. Here, no collection of point, no loyalty reward, some bank got do collection of point of like £10 to a point or two, if you want to accelerate point collection, pay £25-50 annual fee. The only advantage card here is no annual fee BUT interest ranges, for my so-called bank current credit card rate is 16.9% variable rate per annum.
Aiyah! Shien with banking system here, too many complicated plans and not transparent at all! Not only that, dinosaur system! Cash payment at some bank of the same issuing card bank also takes three working days to clear, how pathetic!